Terms of Trade

BrightSky Australia has a terms of trade policy which you can access in its entirety here. Below we have listed some key trading terms which we would like you to be aware of:

Home delivery times

Orders will be delivered within 10 working days.

Delivery fee

  • All orders will incur a flat $20.00 delivery charge.
  • Delivery Charges are not calculated based on location.

Returns and refunds

Please select your products carefully. You may return goods to BrightSky within 7 days for a refund excluding freight or delivery costs, however the return of the goods is your responsibility unless there is a major failure with the goods.

For health and safety reasons, BrightSky Australia is unable to return any washable products eg bed pads and underwear or nutritional goods, including but not limited to formula, powdered supplements and thickened foods.

BrightSky is unable to accept returns of medical goods that have been opened or used and for goods specifically ordered to fill your order, unless you are entitled to do so under applicable legislation.


Goods specifically ordered will not be cancelled, returned or refunded.


Out-of-stock items will be placed on backorder and your order held until all goods on your order are available. If the goods are not available within 5 days, the goods that are available will be sent and the remaining items sent separately with no additional delivery charge.

For Web Orders we accept:

Credit card (Visa, MasterCard, Amex, Diners).

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