Please ensure Javascript is enabled for purposes of website accessibility

Continence Aids Payment Scheme (CAPS)

The Continence Aids Payment Scheme (CAPS) is an Australian Government payment that assists eligible people who have permanent and severe incontinence to meet some of the costs of their continence products.

How does CAPS work?
The Continence Aids Payment Scheme (CAPS) consists of a direct payment to clients.  It is delivered by Services Australia  and the payment is made directly into a client’s nominated bank account. Eligible clients can purchase their products from their preferred supplier, such as BrightSky Australia, and may, if they prefer, opt to have their CAPS payment deposited directly to their product supplier of choice.

For more information including the payment rate, click here.
You can choose either an annual payment made at the start of each financial year, or a bi-annual payment in July and January each year.

Who is eligible for CAPS?
To be eligible for CAPS, you must:
• be 5 years or older
• have permanent and severe incontinence (bladder or bowel) confirmed by a registered health professional
• have eligible neurological conditions, or other conditions as mentioned on the Department of Health and Aged Care website
• be an Australian permanent resident or citizen for as long as you receive the payment.
For more information, including eligibility and how to apply, please visit the Services Australia website here.


Download the CAPS application forms
You can download the CAPS Application and Transfer Forms below:


How can I place an order?
For more information and to place an order, contact our Customer Support Team on:
Email –
Phone- 1300 88 66 01
Save This Cart