Frequently Asked Questions

A. To check if a product is in stock, browse through our product categories or simply search for it using the search bar on the BrightSky website. If the item is available, you can add it to your cart.  

If the product is out of stock, it will be marked with a red dot🔴. 

You can add the item to your Wishlist and we will notify you as soon as it is back in stock. 

You can Reset your password by clicking the ‘Reset your password?’ link on the Login page. You will be required to enter a valid email address, and we will then send an email to your registered email account with a link to reset your password.

If you do not receive an email, please recreate your account from the My Account, Sign in Page.

A. We accept major credit cards, Visa and Mastercard, when placing an order online.

A. Yes! Our new BrightSky NDIS website is designed to allow all NDIS participants to place orders online.

Click here to access the website, or click the purple tab at the top of the BrightSky webpage “BrightSky NDIS”.

If you’re using a mobile device, click on the drop-down arrow at the top left of your screen and choose the second option, BrightSky NDIS

A. Our new website for DVA participants is coming soon, so keep a check on our website at www.brightsky.com.au, however at this time we are unable to process online orders for participants under the DVA Rehabilitation Appliances Program (RAP). To place your order via phone or email contact our Customer Support Team on 1300 886 601 or via email orders@brightsky.com.au

A. We are currently unable to process online orders for icare participants. To place your order, please contact our Customer Support Team on 1300 886 601 (Option 3) or email icarecc@brightsky.com.au. 

If you are a healthcare professional, you can submit a quote via our dedicated icare Portal here

1. Sign into your BrightSky Account by clicking the My Account then Sign in button in the top right corner of the webpage.
2. Find the items you would like to purchase by either browsing through our categories or searching based on a keyword of your choice.
3. Add the products to your cart by clicking on the ‘Add to cart’ button.
4. View your cart, and once you are happy, select ‘Proceed to Checkout’ button.
5. Confirm your details including billing, delivery and packaging options.
6. Click ‘Place Order’ and enter your payment details followed by Confirm and to complete your purchase.
7. You will receive your Order details including the order number.
8. We will then send you an email confirming the details of your order.
9. You will receive your tax invoice via email from Forward Ability Support
10. We will provide your Packing Slip and Freight Delivery Details via email once your order is despatched.

A. Yes, you can request discreet packaging at the checkout page. Simply select your preferred packaging option before placing your order. 

A. Yes at the checkout page, you can provide additional delivery details including name and address details.

A. We aim to commence processing your order as soon as it is received therefore, unfortunately, you cannot cancel or amend an order once it has been submitted. If you do require an urgent amendment please contact our Customer Support Team on 1300 886 601 and have your Web Order number handy for our team to check the status of your order.

A. We will send your tax invoice for the items ordered to the email address associated with your account once payment has been confirmed.

A. BrightSky does not currently offer a Click and Collect service. However, our Retail Shop located at 6 Holker Street, Newington NSW 2127 is open weekdays from 8:30 AM to 4:30 PM. 

A. We estimate it will take between 3-10 business days once your order has been successfully placed to arrive depending on your location.

A. BrightSky offers FREE DELIVERY on all orders placed online, Australia-wide — no matter where you live.

If you place your order via phone or email, a flat delivery fee of $20.00 applies.

A. No. Unfortunately BrightSky only ships within Australia.

A. After placing a successful online order at BrightSky.com.au you will receive a Sales Order confirmation via email to confirm your order has been received. You will receive a Tax Invoice for your order via email from Forward Ability Support Accounts Department. Once your order has been packed and has left our warehouse you will receive tracking details via our freight partner, who will provide the estimated arrival details of your order.

A. BrightSky partners with trusted freight carriers to ensure your order is delivered as quickly and reliably as possible, wherever you are in Australia. 

A. Yes. You can enter comments (maximum 30 characters) in the checkout section. These comments will be passed to our freight partner in relation to the delivery of your order.

A. If no one is home when your order arrives, it will be left in a safe location. All BrightSky web orders are automatically given authority to leave. 

A. Please find information under the Refund and Returns Policy page.

A. Please refer to the Feedback or Complaints page.